Thursday, March 03, 2011


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There was no posting here last night due to computer problems and they happened like this:  One minute everything was fine and the next my own computer seemed to have blocked me;  the internet wouldn't connect, I couldn't click, the arrow keys wouldn't work either and I couldn't do anything.  I tried all the things they tell you to do, like switching off and restarting, taking the battery out for a few seconds, then putting it back and checking that everything was connected but all to no avail.  I tried a few things they don't tell you to do too, like cajoling the wretched machine, shouting at it and threatening it but none of these had any effect either.

What is the matter with the people who write computer manuals?  Pages and pages about wiring the plug - it comes with the bloody plug, stupidini! - pages about how to sit at the thing - if I wanted a yoga lesson I'd go to a yogi - and, this being an Italian manual, several pages about how to clean the machine.  Why?  If you never get as far as the pages that tell you how to use it, it won't need much cleaning, will it?  It stands to reason.

Naturally, it couldn't stop working at a time when the computer shop was open, could it?  And needless  to say,  the manufacturer's helpline was closed too.  "You can consult our online service" said a recorded voice helpfully.  But I have to get online to do that and one of my problems is that I can't!

After approximately three hours of frustration and cursing because I don't have a three-year-old child who could have fixed everything immediately, I discovered by accident that if I held down the left-hand bar of the touch pad and clicked at the same time, I could get the arrow keys to function and this enabled me to get online.  But I still couldn't use the touch pad to click things properly.

Next  I boldly  went to the manufacturer's "help" site, only to find that I needed to select the model number from a drop-down menu containing thousands of them. Where TF is the model number on my machine?  It is nowhere obvious so I consult the useless manual again and see that it covers a range of approximately thirty models.  Couldn't someone have underlined which one I've got when I purchased it? Well, the only place I haven't looked is underneath the keyboard and lo and behold, there is the model number!  Now we are getting somewhere - the only trouble is, I still don't know where, as the "help" on the manufacturer's site is obviously designed for Larry Page himself and involves doing incomprehensible things to the motherboard. Now I am fairly fearless when it comes to computers but this sounds suspiciously like a process requiring a screwdriver.

An hour later I find a less geeky forum and I am no longer alone in the universe, for other people have had this problem! And all I have to do is find "mouse" on the control panel and muck around with the touch pad settings!  Five minutes later everything is working again and it is all I can do not to hug my computer like a teddy bear.  Of course, I could have solved the whole problem much earlier by plugging in a mouse but HTF was I supposed to know that?!

Normal service will be resumed around here tomorrow.


CherryPie said...

Our computers so like to try us out at times...

Laura said...

I'm sure it was a very frustrating time, but the re-telling was very entertaining. Glad the problem is currently solved!

Lee said...

Oh...I empathise with you! My computer is like not only my right arm but my left arm, too and whenever I'm without it I go slightly crazy! And I have absolutely no patience when things go wrong!

As for instruction manuals!!! I bought a new 42-inch flat screen TV a few weeks ago, and a twin-tuner PVR (set top box)...I finally gave up on the instructions when trying to learn how to record programmes! I got so frustrated...tossed the book in a drawer...cleared my mind and tried to work it all out in a logical way...and it worked!!! So much for instruction manuals...they have a language of their own and one that only they can understand!

Wow! Sorry for my long comment!!!!

Angus Dei said...

I find that hitting them with a heavy object works quite well Welshcakes, then claim on the insurance and get a new one:)

J. M. P. said...

So sorry. But, looking at the bright sight, thanks to that problem now we can read your very funny post :)

Jan Pag said...

Hilarious! Mine seems to have second sense and can anticipate when I have a deadline such as finishing a presentation for an audience of 200, or a report for a lucrative client. It seems to think it's great fun to play games with me! Sometimes it can seem human or am I just being silly???

LindyLouMac said...

Oh Pat I really feel for you on this one as I am hopeless when it comes to the technical stuff. Not good for one's stress levels at all. Have a calm weekend :)

sally in norfolk said...

I often wonder what we would all do if we suddenly lost our computers :-(

I know how i feel when mine plays up and its not nice :-(

glad yours is all sorted now :-) x

jams o donnell said...

Computers seem to exist (in part) to vex those of us for which calculators are still nifty inventions!

Welshcakes Limoncello said...

Don't they just, Cherie?! Hi, Laura. Glad you had a giggle. Hi, Lee. I feel exactly the same! Totally agree about manuals and your long comment is welcome. I'll try that next time, Angus. Glad you enjoyed the post, Josep. Hi, Jan Pag. No, you are not being silly - I think the things are almost human too! Hi, LindyLouMac and thanks for the empathy. Hi, Sally. We'd all go crazy, wouldn't we? I totally agree, jams.


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