Showing posts with label utility companies. Show all posts
Showing posts with label utility companies. Show all posts

Tuesday, November 13, 2012

FISCAL TIFF

That's what I've been having with the local gas board who have sent me an early Christmas "present" in the form of a truly enormous domestic gas bill.

Admittedly I am not Sicilian enough to pride myself on not using the heating during the winter months but, quite apart from the fact that I actually think one's home should be comfortable, I do have asthma, arthritis and Raynaud's disease, all of which are aggravated by the cold. 

I've been a good girl and have paid my bimonthly gas bills upon their arrival all year so this extra one, for such a large amount, was a real shock.  I am told it is a conguaglio or "adjustment" and have spoken to several other people who have received similar unpleasant surprises. Even though the gas company has agreed to payment in three installments, it is still an almost impossible amount to find in addition to payment of the new gas bills which will continue to come.

This conguaglio is a scandal and, although Italy does not have as many competing energy companies as the UK, there are some. What we need here is a scheme like this one in Belgium and I might just start one.

Thursday, July 19, 2007

SPLEEN

Just so that you know that life isn’t all outdoor feasts and happy tomato squashing here, I thought I’d write about the downside today. Now of course you could say, as I might be tempted to say to those who settle in and then grumble about my own country, “If you don’t like it, go home” but I am not trying to change the democratic ethos of the Italian State or the general culture of a country I have loved all my adult life. It is possible to settle in, love and feel very protective about a place yet still find irritations, just as you do in your country of origin. And it is important to point out that , with the exception of the eternal bureaucracy, there are compensations for every one of the following annoyances:

1. Top of the irritations list has to be bureaucracy and I’ve written about it before. Sometimes you can feel as if the government exists simply to make life harder by thinking up new procedures which hinder your day to day business. An example? Back in January we all received, from the utility companies, new forms to fill in giving our dati catastali [land registry details] so that, under Art 1, comma 333 of Law no 311 of 30/12/04 the companies know whom they are supplying. OK, it wasn’t particularly burdensome to fill in the form and fax it back, but you might have thought they already had this information when they agreed to supply you in the first place. Nearly all small stationers and tobacconists offer photocopying and fax services because this sort of requirement rains down upon citizens from on high nearly every day. There is one piece of bureaucracy that I have changed my mind about, however, and that is the fact that you receive a visit from the police in your proposed dwelling before you can be deemed resident in a town: at least, in this way, the Italians have some hope of knowing just who is in their country.


2. Closely linked to no. 1 is my pet hate , the Post Office. Rather than droning on about it again , I refer new readers to this post. You may also like to look at this.


3. I have received an enormous energy bill for the winter months. Admittedly, I have Raynaud’s disease, feel the cold and do not have the Italian and particularly Sicilian attitude of “Wear an extra jumper and put up with it”. But even so I don’t see how my bill can be twice what it was for the same period last year – unless there is a punishment for high consumption that has not been made public? This has really got me down over the past week.


4. This time of the year is the most difficult for me and I have come to call it the “silly season”: shops often do not re-open in the afternoon during July and August and many close completely for at least a couple of weeks, as do bars and restaurants. There is a notice in the chemist’s around the corner stating that they will be closed from 6th – 30th August. How can you have a business and abandon your clinetèle for the best part of a month? It wouldn’t be so bad if pharmacy products were sold in supermarkets as in Britain and “Roll on, liberalizzazione” [the freeing up of the market so that they will be] I say. The small traders deserve to lose some of their customers. They would claim, of course, that it is their clientèle who abandon them during July and August, leaving for their houses in the countryside or at the sea; and I say, “Yes, and the tourists come and what do they find? A closed down city.” Many blog readers have commented that it must be a joy to still have these small shops and in many ways it is; you are known, greeted, exchange pleasantries, receive advice and generally feel that your custom is valued. But there is also an inconvenience factor which it is hard for British people, and I guess Americans, to remember; we’ve been able to find everything at the supermarket for so long!


5. While I am having a moan about shops, I still sometimes want to be left alone to browse in one rather than having the assistant on my heels. The assistants would be horrified if they thought their behaviour was off-putting as they think they are providing good service. But particularly if I am looking for clothes or underwear I want to be free to look first. The same goes for CDs, actually – I’ve yet to find a browsable CD store in Modica. A friend who came to stay with me a while back picked a handbag up from a display in one of the stores on Sacro Cuore - as you would in Britain – and was shouted at by the assistant. I pointed out that my friend was British and asked how she was supposed to know that this is not done in Italian stores, at which the assistant calmed down. This illustrates a cultural difference but the fact that the girl reacted thus also points to poor staff training.


6. There are no heel bars and no nail bars! And Modica needs a good department store – please!


7. There is still a lack of foreign ingredients in supermarkets. This area does not have anything like the immigration that Britain has but there is a Chinese and a small Muslim population. You can now find some Chinese and North African ingredients but they are very few. I don’t think it is totally to do with not catering for the immigrant population; it is also to do with Italians not being very adventurous about food. As Victoria Granof points out in Sweet Sicily, “Something to bear in mind is that unlike Americans, who are always trying new recipes, Sicilian cooks may make a handful of recipes in their lifetime – over and over and over.” This does mean, of course, that they keep their culinary traditons and this is one of the things that is so attractive about the island. But it still seems strange to a British person not to be able to find spices that we now take for granted. Even herbs [apart from the ubiquitous oregano] are, surprisingly, more difficult to obtain here, especially basil in winter. No just throwing several pots of supermarket “growing herbs” into my trolley each week, all year round, as I did in Britain! [Yes, I do grow them on the balcony but the trouble is I use them!] Sicilians would counter that, with their own food being so fresh and so good, why should they want to try anyone else’s? And I have to admit I find that one hard to argue with.

Right: that’s another few matters off my chest. I think it’s time to stroll down the road for a freshly made evening granita and to buy, on the way back, some nectarines whose heavenly scent pervaded the street when they were freshly delivered at the greengrocer's this morning. Then I’ll come back, throw my shutters open and enjoy the “song of the south “ – the cicadas’ mating calls. [Gosh, they are at it a lot today and good luck to them!]

Tuesday, July 03, 2007

A BIT OF ORGANISATION

A notice headed Probabile Sospensione ENEL has been put up next to the lift. On it are the times when we can expect our electricity supply to be cut off should emergency measures [PESSE - Piano di Emergenza per la Sicurezza del Sistema Elettrico] be necessary to avoid a breakdown of the entire system as everyone switches on their air conditioning. In theory this should work well: there are 2 levels of emergency, the whole of Italy has been divided into groups and no group should lose its supply for more than an hour and a half in any one day. The trouble is that the notice by the lift says the entire building belongs to group 11 whilst a similar notice that arrived with my last electricity bill states that I am in group 5. Which is correct? No one else seems to know either. However, you can go to this website, key in your client number and it will tell you whether the emergency measures are in force for the day or not. Why do I doubt the efficacy of this plan?

Counters


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